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Extension of Heuristic Evaluation Method for Evaluating Government Website: A Case Study of Lao PDR

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dc.contributor.advisor Vatcharaporn, Esichaikul (Chairman) en_US
dc.contributor.author Vilachith Prommasack en_US
dc.contributor.other Vilas Wuwongse (Member) en_US
dc.contributor.other Matthew Dailey (Member) en_US
dc.date.accessioned 2015-01-12T10:44:10Z
dc.date.available 2015-01-12T10:44:10Z
dc.date.issued 2012-01 en_US
dc.identifier.other AIT RSPR no.IM-12-01 en_US
dc.identifier.uri http://www.cs.ait.ac.th/xmlui/handle/123456789/487
dc.description.abstract E-government website has become very important tools for governments as well as citizens for providing and receiving information and services such as tax payment, registration for driver license, e-learning and many others. However, governments must have an effective way in publishing and disseminating of information in order to make sure that information being published would reach all of its citizens through E-government websites. Therefore, it is necessary for governments to adopt a guideline or mechanism for validating, checking or monitoring of websites being published online by government Departments, Organizations and Ministries. In this study, a Heuristic Evaluation method was extended with Technology Acceptance Model (TAM), Diffusion of Innovation (DOI), Trust and Web Content Accessibility Guidelines (WCAG) to produce a new method called “Extension of Heuristic Evaluation method for government websites” which consists of 18 heuristic rules: Visibility, Consistency, Affordance, Familiarity, Recovery, Constraints, Feedback, Style, Navigation, Flexibility, Control, Conviviality, Trust, Ease, Service, Benefits, Awareness, and Usefulness. The research outcome has produced a set of Heuristic rules for evaluating government websites, using Lao PDR as a case study. The research finding has indicated that most Lao PDR government websites could not fulfilled one or more of these rules such as: Trust, Ease, Service, Awareness, Usefulness, Style, Navigation and Flexibility. en_US
dc.description.sponsorship Government of Norway en_US
dc.language.iso eng en_US
dc.subject Heuristic Evaluation method, E-government, Government Website guidelines, Extension. en_US
dc.subject.lcsh Others en_US
dc.title Extension of Heuristic Evaluation Method for Evaluating Government Website: A Case Study of Lao PDR en_US
dc.type Research Report en_US


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