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Citizen relationship management through E-Forum: A case study of wastewater issues

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dc.contributor.advisor Dr. Vatcharaporn Esichaikul (Chairperson) en_US
dc.contributor.advisor Professor R. Sadananda (Member) en_US
dc.contributor.advisor Dr. Donyaprueth Krairit (Member) en_US
dc.contributor.author Valailak Komolrit en_US
dc.date.accessioned 2015-01-12T10:43:00Z
dc.date.available 2015-01-12T10:43:00Z
dc.date.issued 2004 en_US
dc.identifier.other AIT RSPR no.IM-04-01 en_US
dc.identifier.uri http://www.cs.ait.ac.th/xmlui/handle/123456789/440
dc.description 169 p. en_US
dc.description.abstract In recent years, the Thai Government has encouraged citizens to voice their opinions on a number of issues. This has been labeled Government to Citizen (G2C). In this research, the G2C sector of e-government focuses on Citizen Relationship Management (CzRM). The highest stage of evolution in CzRM is participative democracy. One channel to promote participative democracy is through e-forums, which can enable government to become “citizen-centric” to reflect the concept of good governance. The purpose of this study is to determine the features of an e-forum, and recommend ways on how it can be effectively conducted. In Thailand, e-forums have never been used as a formal consultative channel with citizens. However, citizens can post their ideas in the various government websites, but their ideas do not reach decision makers, nor are they integrated into the policy making process. The government has yet to organize a formal e-forum to consult citizens as it has done in off-line public hearings. In this research, a survey was conducted to determine the required features of an e-forum. Based on the survey results, the e-forum was created which included these main features. To test the e-forum, wastewater issues were posted and opinions were requested. This trial lasted one month. Opinions were documented, and the evaluation results were analyzed to help assess how e-forums can be effectively conducted. A conclusion and recommendations are presented so that CzRM can be developed to reach its potential in participative democracy. en_US
dc.description.sponsorship National Science and Technology Development Agency Ministry of Science and Technology en_US
dc.language.iso en en_US
dc.publisher Asian Institute of Technology en_US
dc.relation.ispartofseries AIT Publications; en_US
dc.subject Citizen en_US
dc.subject E-forums en_US
dc.title Citizen relationship management through E-Forum: A case study of wastewater issues en_US
dc.type Research Report en_US


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