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Self-organizing maps for browsing FAQs

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dc.contributor.author Le Thanh Liem en_US
dc.date.accessioned 2015-01-12T10:39:54Z
dc.date.available 2015-01-12T10:39:54Z
dc.identifier.other AIT Thesis no.CS-03-05 en_US
dc.identifier.uri http://www.cs.ait.ac.th/xmlui/handle/123456789/259
dc.description Pathum Thani, Thailand : Asian Institute of Technology, 2003 en_US
dc.description 38 p. : ill. en_US
dc.description.abstract This research is on the automation of Freque ntly Ask Questions (FAQs) faced by a telephone enquiring system. This thesis considered the Vietnam Telephone Call Center known as 1080 Net Enquiry System. This thesis explored the use of Self-Org anizing Maps (SOMs) to group the FAQs to identify appropriate responses.
dc.relation.ispartof Thesis no. CS-03-05 en_US
dc.relation.ispartof Asian Institute of Technology. Thesis no. CS-03-05 en_US
dc.subject Self-organizing maps en_US
dc.subject Self-organizing systems en_US
dc.subject Telephone answering services en_US
dc.title Self-organizing maps for browsing FAQs en_US
dc.type Thesis en_US


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