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Success factors for information technology service level management

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dc.contributor.advisor Dr. Paul Janecek (Co-Chairperson) en_US
dc.contributor.advisor Dr. Donyaprueth Krairit (Co-Chairperson) en_US
dc.contributor.advisor Dr. Sumanta Guha (Member) en_US
dc.contributor.author Sakchai Tiyapanichakul en_US
dc.date.accessioned 2015-01-12T10:45:58Z
dc.date.available 2015-01-12T10:45:58Z
dc.date.issued 2008 en_US
dc.identifier.other AIT Thesis no.IM-08-08 en_US
dc.identifier.uri http://www.cs.ait.ac.th/xmlui/handle/123456789/616
dc.description 87 p. en_US
dc.description.abstract At present, several organizations have increased their interest and concern in Information Technology management framework. The common framework which is already implemented in organizations is Service Level Management framework. This framework is a part of Information Technology Infrastructure library. However, the framework did not provide any relative important of its components and the processes. According to the framework, this paper tries to explore the relation of each Service level management‟s component to implementation success level and to develop the ontology for corporations interested in Service Level Management implementation. The methodologies used in this paper are survey and expert walkthrough. The study uses this technique for finding the success definition and influential Service level management‟s components for implementers. The walkthrough technique is used to verify compatibility and completion of Service Level Management Ontology. The result of study uncovers the relation between Service Level Management„s components and Service Level Management implementation success rate. It shows that the influential components have significantly positive impact to the success rate. en_US
dc.description.sponsorship RTG Fellowship en_US
dc.language.iso en en_US
dc.publisher Asian Institute of Technology en_US
dc.relation.ispartofseries AIT Publications; en_US
dc.subject Information technology en_US
dc.subject Service Level Management framework en_US
dc.subject Information Technology management framework en_US
dc.title Success factors for information technology service level management en_US
dc.type Thesis en_US

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